Might I suggest that you refrain from making the following announcement over the loud speaker in the terminal:
” Passengers of flight 354, your upcoming flight is going to be delayed and you’re going to need to board a different plane . We have your plane coming in but it was STRUCK BY LIGHTING so we won’t be using it. Enjoy your flight! ”
Really? Why not try instead…
” Passengers of flight 354, Sorry for the inconvenience but we will need all of you to board your flight at Gate 5 instead of Gate 2. No need to worry! Rainbows and unicorns still await you! Enjoy your flight!”
See! Instead of invoking fear and and panic in anyone who was earshot of that announcement, you would have instead caused us to look forward to the Unicorn Show!
Just a suggestion.
(Passenger of US Airways flight who was on the verge of a panic attack the entire flight to Creative Estates!)